- understand why some people do not respond to what you say to them, - improve your relationship with your spouse, children, boss, co-worker, etc... - expand the scope of their personal skills in communication with other people, - learn how to quickly feel better, safer, quieter and just as you like, - make other people interested in your own person and to make them to like you
this course is for you!
Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management.
Benefits of training course:
Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts.
Skills acquired during the training:
- communicate effectively in conflict situations - identify sources of conflict - analysis of the needs of the parties to the conflict and the formulation of the problem - using the methods and techniques to solve conflicts - to the principles of assertiveness and managing emotions in conflict resolution - application of the principles of assertive resist tampering - appropriate behavior in conflict - implement these stress management, emotional
lectures, simulations, case studies, role playing, giving feedback to participants
Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.
This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Anyone who is looking to enhance their assertiveness skills
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
By the end of the programme the participants will:
- Understand and overcome the barriers to being assertive - Recognise behaviour traits within yourself and others and learn effective strategies for managing them - Communicate effectively with a wide range of people to achieve a win-win situation wherever possible - Effectively manage difficult situations.
The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
- Building an effective communication style with others - Practical analysis of the barriers of communication and active techniques to prevent their occurrence - Building support assembly relationships - Effective team work - Awareness of mutual influence in relation team-unit and unit-team - The ability to use a variety of techniques to manage conflict - Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work
The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.